Just a quick heads-up:
1. Only Owners and Admins can access the invoice history and download past invoices. If you're neither, please contact one so they can do it for you.
2. You need to know the billing email address, which is the email you used to sign up for a paid plan in the first place.
1️⃣ Open the Plan page
As an Owner or Admin, log in at app.promptitude.io.
Then click the User Menu at the bottom left and choose Plan:
2️⃣ Log in to your Customer Portal
On the Plan page, click the blue Manage Your Subscription & Invoices button.
Then enter your billing email (the email you had used to buy your paid plan in the first place - could be different from the email you use to log in):
3️⃣ Check your Inbox
Stripe will send you an email with a secure login link to your billing email address. Open that email, click the link, and you're taken right to your Customer Portal:
4️⃣ Download your past invoices
At the bottom of the screen, you will find your Invoice History.
Click the little arrow icon next to the date of an invoice to open and download it.
Any questions?
Any questions? Shoot us an email at [email protected]