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Why Can't I Sign Up for Promptitude?
Why Can't I Sign Up for Promptitude?
Promptitude Team avatar
Written by Promptitude Team
Updated over 11 months ago

Are you having trouble signing up for Promptitude? Sometimes, certain settings on your computer or network can interfere with the process. This article will guide you through some common issues that might be preventing you from signing up, specifically related to ad blockers and corporate firewalls.

Ad Blockers

Ad blockers are tools that prevent advertisements from appearing on your screen. While they can make your browsing experience more pleasant, they can sometimes interfere with the functionality of certain websites, including Promptitude.

Here's what you can do:

  1. Check if you have an ad blocker enabled: Look for an icon in your browser's toolbar that might represent an ad blocker. It could be a stop sign, a hand, or something else, depending on the specific ad blocker you're using.

  2. Disable the ad blocker temporarily: Usually, you can do this by clicking on the ad blocker's icon and selecting an option like "Pause on this site" or "Disable on this site".

  3. Try signing up for Promptitude again: With the ad blocker disabled, you should be able to complete the signup process.

  4. Re-enable your ad blocker: Once you've signed up, don't forget to turn your ad blocker back on to continue enjoying an ad-free browsing experience.

Corporate Firewalls

If you're trying to sign up for Promptitude from your workplace, a corporate firewall might be the issue. Firewalls are security systems that control the incoming and outgoing network traffic based on predetermined security rules. Sometimes, these rules can prevent certain websites from functioning correctly.

Here's what you can do:

  1. Check with your IT department: If you're at work, your company's IT department will be able to tell you if a firewall is causing the issue. They might be able to adjust the settings to allow you to sign up for Promptitude.

  2. Try signing up from a different network: If you can't change the firewall settings, try signing up from a different network. For example, you could try from your home network or a public Wi-Fi network.

Remember, these are just a couple of potential issues. If you're still having trouble signing up for Promptitude after trying these steps, please contact our support team to [email protected] for further assistance. We're here to help you get started with Promptitude as smoothly as possible.

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